In this course, students will gain skills and knowledge in hardware, operating system, network, security and customer support skills expected of an entry-level IT technician who will have a high-level of interaction with clients. Students will also gain skills and knowledge of the integral components of computer systems including the CPU, memory, disks, power supplies and expansion cards.

At the end of this course, students obtain the knowledge required to write the CompTIA A+ Certification: IT Technician designation exam.

• Introduction to Personal Computers or equivalent knowledge of personal computers
• CompTIA A+ Certification: Essentials

Network+/Server+ course is designated to help prepare students to take both the CompTIA Network+ and Server+ certification exams.

The Network+ designation is offered by CompTIA as a certification of the holder's proficiency in configuring and operating a variety of industry-standard network products.

The CompTIA Server+ certification is a vendor-neutral designation for mid-level and upper level technicians who are responsible for hardware functionality of computers at a level that is more sophisticated than entry-level.

• A+ Certification: Computer Essentials
• A+ Certification: IT Technician

This course is designed to provide students with the fundamentals of security, and to help prepare for the CompTIA Security+ exam. It covers material related to general security concepts, communications security, infrastructure security, basics of cryptography, and operational/organizational security.

At the end of this course, students will have gained the knowledge required to write the CompTIA Security+ exam.

• Thorough knowledge of TCP/IP
• CompTIA Network+ certification, or equivalent knowledge and skills

This simulation provides practical exercises that complement the CompTIA A+: Essentials and CompTIA A+: IT Technician courses. It consists of a series labs and a project.

The objective of this simulation is to provide the student with real world experience relating to the Information Technology industry.

• To ensure successful completion of this simulation, the student must be enrolled and in the process of completing the CompTIA A+: Essentials and CompTIA A+: IT Technician courses.

This course provides students with the knowledge and skills to implement and maintain a Microsoft SQL Server 2005 database. The course focuses on teaching individuals how to use SQL Server 2005 product features and tools related to implementing and maintaining a database. Tasks might include creating databases, creating data types and tables, creating functions, implementing managed database objects, using transactions and the SQL Server locking mechanisms, building a messaging-based solution with Service Broker, planning for and installing SQL Server 2005, managing databases and files, implementing a backup and restore strategy, monitoring SQL Server performance and activity.

Students should have basic knowledge of the Microsoft Windows operating system and its core functionality, working knowledge of Transact-SQL, working knowledge of relational databases, and some experience with database design.

This course provides students with the knowledge and skills necessary to configure Active Directory Domain Services (AD DS) in a distributed environment, build the foundational skills needed to implement Active Directory Certificate Services (AD CS), configure Active Directory Rights Management Services (AD RMS) settings, and manage Active Directory Federation Services (AD FS) components. Students will also create and configure Group Policies, perform backup and restore, and monitor and troubleshoot Active Directory-related issues.

This course prepares students to write the Microsoft 70-640: Windows Server 2008 Active Directory, Configuring certification exam.

• Knowledge and experience with implementing and administering a network operating system.

This course provides students with the knowledge and skills necessary to configure and troubleshoot a Windows Sever 2008 network infrastructure. Students learn to implement and configure secure network access and implement fault-tolerant storage technologies. In this course, student will gain an understanding of the network technologies most commonly used with Windows Server 2008 and IP-enabled networks, and will learn how to secure servers and maintain update compliance.

This course prepares students to write the Microsoft 70-642: Windows Server 2008 Network Infrastructure, Configuring certification exam.

• Knowledge and experience with implementing and administering a network operating system or successfully completed the Microsoft Windows Server 2008 Configuring Active Directory course or passed the Microsoft 70-640: Windows Server 2008 Active Directory, Configuring certification exam.

This course provides students with the knowledge and skills necessary to plan, manage, and maintain a Windows Server 2008 operating system infrastructure. Student will learn how to manage the server operating system, file, and directory services, software distribution and updates, profiling and monitoring assigned servers, troubleshooting, application servers and services.

This course prepares students to write the Microsoft 70-646: Windows Server 2008 Server Administrator certification exam.

• Successful completion of the Microsoft Windows Server 2008 Configuring Active Directory and Microsoft Windows Server 2008 Configuring Network Infrastructure courses or passed the Microsoft 70-640: Windows Server 2008 Active Directory, Configuring and Microsoft 70-642: Windows Server 2008 Network Infrastructure, Configuring certification exams.

This course provides students with the knowledge and skills necessary to update and support a reliable, scalable and secure Exchange 2003 messaging infrastructure in a medium to large-sized (250 to 5,000 seats) environment.

This course prepares students to write the 70-284 Implementing and Managing Microsoft Exchange Server 2003 Microsoft exam.

• Working knowledge of Microsoft Windows Server™ 2003
• Working knowledge of networking, including Transmission Control Protocol/Internet Protocol (TCP/IP), Domain Name System (DNS), and Internet Information Services (IIS)
• Working knowledge of Internet protocols, including Post Office Protocol version 3 (POP3) or Internet Message Access Protocol version 4 (IMAP4), Simple Mail Transfer Protocol (SMTP), Hypertext Transfer Protocol (HTTP), and Network News Transfer Protocol (NNTP)

• Microsoft Windows Server 2003 Environment Management and Maintenance
• Microsoft Windows Server 2003 Network Services Management

This course provides students with the knowledge and expertise to design a Microsoft Active Directory service and network infrastructure for a Microsoft Windows Server 2003 environment. The course is intended for individuals who will be responsible for designing directory service and/or network infrastructures.

This course prepares students to write the 70-297 Designing a Microsoft Windows Server 2003 Active Directory and Network Infrastructure Microsoft exam.

• Microsoft Windows Server 2003 Network Services Planning and Maintenance
• Microsoft Windows Server 2003 Active Directory Strategy and Implementation

This course provides students with the knowledge and skills that are required to manage accounts and resources, maintain server resources, monitor server performance, and safeguard data in a Microsoft Windows Server™ 2003 environment.

This course prepares students to write the 70-290 Managing and Maintaining a Microsoft Windows Server 2003 Environment Microsoft exam.

• A+ and Network+ certification or equivalent knowledge and skills

This course provides students with the knowledge and skills to design a secure network infrastructure. Topics include assembling the design team, modeling threats, and analyzing security risks in order to meet business requirements for securing computers in a networked environment.

This course prepares students to write the 70-298 Designing Security for a Microsoft Windows Server 2003 Network Microsoft exam.

• Microsoft Windows Server 2003 Environment Management and Maintenance
• Microsoft Windows Server 2003 Network Services Management
• Microsoft Windows Server 2003 Network Services Planning and Maintenance
• Microsoft Windows Server 2003 Active Directory and Implementation
• Microsoft Windows XP Professional Administration and Maintenance

This course provides students with the skills and knowledge necessary to implement, manage, and maintain a Microsoft Windows Server™ 2003 network infrastructure, as well as to configure a Windows-based computer to operate in a Microsoft Windows Server™ 2003 networking infrastructure.

This course prepares students to write the 70-291 Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure Microsoft exam.

• A+ and Network+ certification, or equivalent knowledge and skills
• Microsoft Windows Server 2003 Environment Management and Maintenance

This course is designed to address the needs of Information Technology (IT) professionals responsible for the deployment and support of Microsoft Windows XP Professional in a variety of stand alone and network operating system environments. It provides in depth training for IT professionals responsible for the planning, implementation, and support of Windows XP Professional.

This course prepares students to write the 70-270 Installing, Configuring, and Administering Microsoft Windows® XP Professional Microsoft exam.

• A+ and Network+, or equivalent knowledge

During this course, students learn how to answer end-user questions related to performing an attended installation of a Windows XP operating system, and troubleshoot and complete installations in which an installation does not start or fails to complete. They learn how to manage and troubleshoot access to files and folders, configure and troubleshoot storage devices, configure the user environment, and troubleshoot network protocols and services.

This course prepares students to write the 70-271 Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Microsoft exam.

• Introduction to Personal Computers
• Introduction to the Internet
• An introduction to Windows
• Computer Hardware (A+ preparation)
• Operating System Technologies (A+ preparation)
• A basic understanding of Microsoft Office applications

During this course, students gain the knowledge and skill required to troubleshoot basic problems end users will face related to configuring and maintaining applications, such as Microsoft Office, Outlook Express, and Internet Explorer, which run on Microsoft Windows XP Operating System. Students gain a working knowledge of operating in a workgroup environment and how end users are affected by each environment.

This course prepares students to write the 70-272 Supporting Users and Troubleshooting Desktop Applications on a Microsoft Windows XP Operating System Microsoft exam.

Course Prerequisite (s)

• An introduction to Windows
• Supporting Microsoft Windows XP Client Operating Systems
• A basic understanding of Microsoft Office Applications